Advance Your Career

As a Live Agent, you will be responsible for providing real-time assistance and support to customers through various communication channels, such as live chat, phone calls, and emails. Your primary goal will be to ensure customer satisfaction by addressing their inquiries, resolving issues, and providing accurate information about products or services.

Key Responsibilities:

1. Respond promptly to customer inquiries via live chat, phone calls, and emails.
2. Provide accurate information about products, services, pricing, and availability.
3. Assist customers in placing orders, processing payments, and resolving billing issues.
4. Troubleshoot and resolve customer complaints and technical issues effectively.
5. Escalate unresolved issues to the appropriate department or supervisor for further assistance.
6. Keep accurate records of customer interactions, transactions, comments, and complaints.
7. Follow communication procedures, guidelines, and policies to maintain professionalism and quality service.
8. Collaborate with other team members to ensure seamless customer service delivery and problem resolution.
9. Stay updated on product knowledge, company policies, and industry trends to provide relevant information to customers.
10. Strive to meet or exceed performance targets, including response time, resolution time, and customer satisfaction ratings.

Qualifications:

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Proven customer service experience in a similar role, preferably in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and ability to work well in a team.
• Proficiency in using customer service software, live chat platforms, and other relevant tools.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving skills and ability to think quickly on your feet.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Positive attitude, empathy, and a genuine desire to help customers.