Social media platforms are spreading like wildfire across all platforms and applications which is forcing telecom companies to change their pace and develop a new business model. ISPs are also playing a major role in these event changing times. Because of these reasons telecom companies are always looking for customer experience to reduce bidding. SHJ International provides support to these companies through experienced professionals who have a vast knowledge of the field while also providing service information and complaint processing.
Service Information
Our team of experienced support and communications specialists will be available 24/7 to attend to any customers who may call in for support queries.
Our Service Teams are trained to handle
- Level 1 Customer Support
- Level 2 Customer Support
Complaints Processing
In our experience, a customer’s complaint holds “The Most Relevant” information about a client’s product, we make sure we get all of it documented and presented in a way to identify opportunities.
- Complaints Filling
- Status Updates
- Claims Processing
- Complaints Report
- Customer Feedback Report
Custom Built Websites
Our team of Web Developers are skilled and recognized as all rounders. However, here at SHJ International, our major focus is always on dedication to our clients.
A website which is completely built around your business model will promise much more than just a generic site that has far less to offer.
Its all about customization and personalization when it comes to a customer’s digital experience.
Customer Mapping
A complete Visual Representation of all the experiences your customers have with your product or service. This information is extremely useful and necessary to make an everlasting effect in the market and maintain Customer Loyalty.
We provide you with detailed and easy to use solutions, pointing out potential opportunities where your departments such as Marketing and Development can gain more ground and in return generate more revenue.
